WHO IS CSY STYLE IDENTITY FOR?
CSY Style Identity is for real people with real lives – professionals, founders, creatives and time-poor parents who are ready for their wardrobe to finally match who they are and where they're going. It's ideal if you're:
In a transitional season (new role, post-baby, post-divorce, milestone birthday, new-era)
Wearing the same few outfits you don’t love on repeat, even though your wardrobe is full of clothes
Tired of guessing, second-guessing and feeling like nothing quite works
Lacking confidence when going out and not feeling the joy of getting dressed anymore
If you're not sure whether you're "ready", a free chat will help us work that out together.
DO YOU ONLY WORK WITH CERTAIN SIZES, AGES OR GENDERS?
No. CSY clients are real people of all shapes, sizes, ages and genders. Some are size 6, some are 16+, some are petite, some are tall; some are in corporate roles, some are creatives or founders, some are in new seasons of life, some are in their mid-life. I work with mostly women but nearly 40% of my clients are male (referrals for husbands are a thing!) The work is about honouring your body and your identity as they are now and using clothes to support changes that we go through in life. It’s ok not to be good at this but it is a learned skill and everybody can learn how to dress themselves better.
DO YOU ONLY WORK WITH PEOPLE WHO HAVE BIG BUDGETS?
Not at all. There is a clear investment for my services, and that's the same regardless of what you spend on clothes. Within that, I'm comfortable working across a range of clothing budgets – from considered high street through to designer – and we'll talk about what budget feels realistic for you before we start shopping so it feels intentional, not overwhelming.
Working together is an investment of both time and money, and it's important that it feels intentional. The CSY Style Identity is designed to prevent wasted spending on random, "just in case" pieces by first maximising what you already own and then adding only what you truly need. You'll have clarity, a plan and a Style File to guide future purchases, rather than starting from zero every season.
WHAT IS THE STYLE FILE AND WHY IS IT VALUABLE?
Your Style File is your personalised digital lookbook and working wardrobe document. It includes photos of 50+ outfits we create together, notes on where you'd wear each look, details for key items (brand, size, style) so re-ordering or filling gaps is easy, and space to add new looks and purchases over time. It becomes your reference point for your personal style journey and a tool we keep building on in future sessions, including in the CSY Style Club.
WHAT IF I HAVE A VERY LARGE WARDROBE?
The CSY Style Identity is designed around approximately 10 hours of 1:1 work. If your wardrobe is very large, we'll always prioritise the most important areas first so you see real results quickly. If we need additional time due to wardrobe size, extra locations or additional requests, we'll agree this together in advance and it will simply be billed at my standard hourly rate. That way you're never surprised, and I'm never rushing us to "beat the clock".
HOW DOES THE INTERSTATE INTENSIVE WORK WITH TRAVEL COSTS?
The styling fee for the CSY Style Identity – Interstate Intensive is the same as Sydney. Travel is charged as a flat fee from $1,000 AUD (incl. GST), which typically covers return flights, accommodation and local transfers. If travel costs for your chosen dates are significantly higher than usual (for example, peak holiday periods or very last-minute bookings), I'll discuss that with you before we confirm and adjust the travel fee if needed. When clients in the same city book back-to-back, travel costs are shared, making your intensive more cost-effective.
WHO CAN JOIN THE CSY STYLE CLUB?
The CSY Style Club is available to clients who have completed a CSY Style Identity (Sydney or Interstate). This means we're building on a strong foundation and shared language, rather than trying to shortcut the deep work into tiny sessions. It's perfect for professionals and founders with busy, visible lives, clients whose bodies, roles or lifestyles are evolving, and people who want a trusted stylist in their back pocket on call, rather than doing it all alone.
WHAT'S INCLUDED IN THE STYLE MINI EACH MONTH?
A Style Mini is your monthly 45-minute FaceTime or phone session inside the CSY Style Club.
Each Style Mini focuses on one main styling need, such as planning an outfit you don't yet have for a wedding, launch, presentation or special event; finding a new winter coat, trainers or a few key pieces to round out your wardrobe; or bringing recent purchases into outfits so they don't sit unworn.
During the call we can chat about your request or event in details and after the call you receive a shortlist of product links and styling tips tailored to that focus, so you can shop with guided confidence. If you need support with multiple events or a bigger seasonal update in the same month, we can add extra CSY Style As You go sessions at your special CSY Style Club member rate.
WHAT ARE STYLE SNAPS AND HOW MANY DO I GET?
Style Snaps are your quick outfit checks inside the CSY Style Club. You receive 3 Style Snaps per month. One Style Snap = one outfit or one decision (for example, "Does this work for tomorrow's meeting?" or "Which of these two dresses should I keep?"). You send a photo or screenshot via the agreed channel, and I reply with clear feedback – yes, tweak or swap (within 24 hours turnaround). Style Snaps are meant for fast clarity, not full outfit builds or shopping lists. If you find you want more in-depth request or sourcing a full outfit or sourcing a birthday gift, a CSY Style Mini would be a better fit.
i’m in the csy style club - DO STYLE MINIS AND STYLE SNAPS ROLL OVER IF I DON'T USE THEM?
No. Style Minis and Style Snaps are use-within-the-month benefits and don't roll over. CSY Style Club has a 3-month minimum so we have enough time to create momentum. After that, you're welcome to continue month-to-month or cancel with notice before your next billing date (details confirmed in your welcome email).
CAN NEW CLIENTS SKIP STRAIGHT TO CSY STYLE CLUB OR ADD-ON SESSIONS?
To protect the quality of the work (for both of us), all new personal styling clients begin with CSY Style Identity. Once that's complete, you'll have access to CSY Style Club (membership) and CSY Style As You Go sessions (FaceTime/phone minis and 2-hour in-person shop/style). This ensures you have a solid Style Identity and Style File in place before we move into maintenance, tweaks and top-ups.
WHERE DO YOU SHOP?
I'm independent and not tied to any one store or brand, which means I'm your advocate. I choose stores based on your budget, body, taste and lifestyle – sometimes that's department stores, sometimes boutiques, high-street stores or online, sometimes a mix of everything. In Sydney, I prefer to shop in the CBD as I know my way around the shops like the back of my hands and that makes our shopping trip more efficient on time. And, like how my process is set up, we always start by shopping your wardrobe first, which is why that first session #Slash is so important because that's where we find what works, what does so when we shop, I am only adding pieces to your wardrobe that will help us balance and maximise what you already own. I also get some stylist discounts (it changes year to year) at some stores and I would be happy to pass that on to you.
WHAT IF MY STYLE DOESN'T MATCH YOUR STYLE?
That's a fair question. My job is not to turn you into my style – it's to help you express your style more clearly and confidently. I work with clients who lean classic, minimal, creative, edgy, colourful or understated. We discover your Style Identity together and use it as a filter for all our decisions, so you still feel like yourself – just more grounded and elevated.
I'M NOT AT MY "GOAL WEIGHT" – SHOULD I WAIT?
You need to get dressed every day, whatever the scales say. Your proportions and lifestyle don't pause just because you're in transition. When you feel good in what you're wearing now, your confidence and motivation often ripple into other areas of your life. The work we do is about fit, proportion and alignment with your life – those tools keep serving you, regardless of small size changes.
WILL YOU JUDGE MY WARDROBE OR MY HOME?
No. This is a no-judgement zone. Wardrobes are often full of stories – jobs, relationships, babies, moves, cultures, hopes and grief. My role is to hold space for all of that and then help you make clear, kind decisions about what's next. I've seen almost everything; you won't shock me! I’m also a parent to two teenagers with a husband and a dog so I get it!
CAN WE KEEP THIS PRIVATE?
Absolutely. Many clients choose to keep this work completely private; others are happy to share it. Some of my favourite moments are when husbands and fathers get in touch to book a package as a gift – those referrals feel like the highest compliment and a real sign of trust. I don't share photos, details or stories from our sessions without your explicit permission. If and when you're ready to talk about it or refer a friend, that's always your news to share first.
DO YOU OFFER A REFERRAL THANK-YOU?
Yes. Referrals are one of the biggest ways my business grows, and they mean a lot. If someone you refer books a CSY Style Identity package, you'll receive a complimentary Style Mini (a 45-minute FaceTime or phone session with links and styling notes) as a thank-you. It's my way of acknowledging the trust you've placed in me and giving you something tangible in return. You can mention your name to them, or they can add it to their enquiry form – that's how I track referrals and make sure you receive your session.
IF YOU’RE FEELING…
the nudge that it's time for your wardrobe to catch up with who you are now, the first step is simple:
Book a free chat to see if CSY Style Identity is the right fit for you, ask extra questions and just see if we are the right fit for each other. xx Carol